Dear Brandon, Thank you for doing an exceptional job of booking a very tricky vacation for us. We made truly awful changes during booking, changing dates, places, times, ground transportation. You handled every single change with patience, cheerfulness and professionalism.Even when we changed from hotel to condo you got right on board and got us great rooms at really wonderful prices. It was great fun to talk to someone who knew the islands so well and was just a nice person. This is our 4Th trip with The visitor Center and, once again, you have a very happy customer. I was a little nervous not having our 'usual' costumer's service guy, Brett, holding my sweaty hand during the booking process. Now I know that there are two great agents at your place. Thanks again for all the extra time and effort you put into this trip. My only problem now is deciding who to ask for next year, Brandon or Brett...what a great dilemma to have!! Terri Murphy 11/7/08

Just a quick note to let you know that the choices you had for us for our stay in Waikiki and Kona were excellent. The Pacific Beach was well run with everyone on their staff that we interacted with helpful and friendly. I can not understand why the AAA guide book did not include this hotel in their listing. The ResortQuest Kona by the Sea condominium was just as described, with views of the ocean and neat grounds that were worth their own pictures to take home. Thanks for the arrangements. Richard Veltri for: Carl, Shirley, and Bernadette. 11/7/08

Hi Brooke, Fantastic, exceptional value, impeccable accommodations, something for everyone... etc!!!! Our list could continue but these are just a few words to describe our recent vacation trip to Mexico. First, we could not have been more pleased with your recommendation of the Iberostar hotel chain. There were five individuals in our traveling party and everyone was very impressed with our accommodations (believe me, this is not a group that is easily impressed). The staff were friendly, efficient and very customer service oriented, the variety of food choices was plentiful and a large selection of activities on the property for all age ranges (If you were looking for something to occupy your time, there were no limitation of choices and if you wanted to find a nice place to just relax with a cool beverage {of your choice} then there was no problem fulfilling that requirement either. The hotel complex is huge. We were there for five days and we still did not get to see everything. The beach was beautiful and we never felt crowded. What a spectacular view of the ocean!!! We had a few tense moments while watching the direction of hurricane Ike. Luckily, our weather was beautiful and we were only impacted by having to fly around the storm. We were all pleasantly surprised by having a travel representative at the hotel. Our primary contact was Carla (unsure of the spelling) and we also had an opportunity to interact with Imere (unsure of spelling). Both of these individuals were courteous and provided great information for our stay at the hotel and for booking our excursions. As previously mentioned, we did have to fly around the storm which added approximately one hour and thirty minutes to our travel time. When Carla greeted us at the hotel, she realized that we were probably hungry and suggested that we have lunch first and then stop by her location to talk. She then took the time to walk us to one of the nearby restaurants and to also show us how to get to her booth. We were grateful for her insightfulness. We took a shopping excursion into Cancun (which included a stop at a tequila factory) and on another day, part of our traveling party went to Chichen Itza. The Mayan ruins were breathtaking!!! On both outings, our traveling accommodations and our tour guides were wonderful. From our transfer from the airport to the hotel, to our check-in, to the service and options provided at the hotel and to our final departure from the hotel back to the airport for the return trip home, everything was wonderful!!!! Give our sincere thanks to the hotel staff and please be sure that Carla is recognized for her extraordinary customer service. Please also recognize Imere for his wonderful people skills. We are already talking about our plans for our next vacation and you can be sure that the Iberostar hotel chain with be at the top of our hotel choices and we will be contacting you to help us make the best choice possible. We hope you enjoy the attached pictures. Sincerely, Dorine, Nathan, Deborah, Rodney and Bill 11/07/08

I don't know if I've thanked you enough for your help. I so appreciate it. Here's our last Hawaii trip you booked for us....the girls and I had a blast! Thanks ~ Sandy 10/15/08

Hi, had a wonderful time on Maui...beautiful condo. It had everything! Fantastic! Do you do package deals for other islands? Moloki? Kauai? 4 people end of May around the 30th for 5 nights.... Thanks, Joyce Campbell 10/16/08

Dear John, We had the most awesome time in Australia!! The hotels were great and we loved the Penguin tour!! The bus driver had to come find us because we got carried away watching them ;) Australia is a beautiful country, the people were very nice and the sites like the Great Ocean Road, the Yarra Valley and Sydney's Opera house were spectacular!! Thank you for all of your help in organizing the trip, we had a blast!!!! Karen Stoddard 09/29/08

We have just returned from the trip to Thailand which we booked with you. I wanted to tell how how very pleased we were with the way the details of this trip were managed. The tour companies (Tour East & Travel Indochine) were very professional and competent. Their guides & drivers were unfailingly prompt, knowledgeable & pleasant. We had no complaints about our accomodations -- we'd rate the Allamanda in Phuket lowest of them, as it needed updating; and the Victoria in Siem Reap as the best. The service we received from you & your company certainly rates high with us. We will share our information with our traveling friends & family, and will certainly use you again when the occasion arises. Thank you for facilitating an unforgettable trip. Nevonna Schroeder

Hi, John, I just wanted to check in and let you know that the vacation to Japan and Hong Kong was outstanding. We returned last night. I can't say enough about the wonderful service we received from the JTB. We didn't encounter one problem. We were met at each destination, escorted to our hotels and the transportation was first class. The bullet train was one of the highlights. Its been 46 years since I was in Japan and I can still manage to get around. Tokyo, a fantastic city. Hong Kong of course is one of my favorite cities in the world, but I think I enjoyed Japan more this time. No complaints, thank you ever so much for making our trip a very enjoyable one and I will certainly keep you in mind for the next one. Carl S.

Nancy: I just wanted to let you know that we had a wonderful time in Hawaii. Thank you for the nice gift that we received in our rooms while we were there. The Hyatt and all of their staff were just as wonderful as usual and we had the best service like always. I will contact you with our next trip and I have given your name and e-mail address to a couple of other friends. Thanks again for everything. Kelly Thompson Regards, Nancy Nicol, Hawaii Destination Specialist nancy@thevisitorcenter.com www.thevisitorcenter.com 1-800-556-8606 Toll Free 303.691.0511 Fax

Hi Brooke, I have been to Moon Palace twice before and this was the best time ever. I will be in touch with you for another vacation, (after the holidays and when the card is paid off). You were great. Thank you for jumping in when Craig left and handling everything. I will be using your services again over the next few years. Once more thanks again, and please pass on my thanks to Lomas Travel. Everyone from the pick-up at the airport to the representative at the hotel went out of their way, just like you did. Great Job!!! Tom

Yes, my daughter and I had the most memorable experience in Australia one that I am so glad we took especially now that she started college last week. With two kids in college and a big move for my husband and I (we just put down a deposit on a condo that will be completed in 2010) I do not have any out of country vacations planned for this year however, we might take a trip to Amsterdam when the tulips are in bloom next year. I will keep you in mind and will advise friends and family that might be traveling in the near future. Thanks for everything, Deb Walters

Brian I would like to say this was the best vacation we have ever had. No disappointments every thing went unbelievably smooth. You did a superb service! I will definitely use you for future vacations.

John The Outrigger was great. We even got an upgrade to a royal ocean front room due to a mix up with one of the owners. Glenn

Subject: Our Hawaii Vacation Brian has been a GREAT HELP in planning our trip to 3 islands including Air Fare, Car Rental, and Hotels. We have used The Visitor Center before and we are always amazed at how quickly and efficiently your sales people are to help us plan where we want to stay and give us the best prices. Thank you very much Brian. We truly appreciate ALL your help. Thank you. Marlene Y.Larsen Calistoga, CA

Brooke: Thank you for making our trip such a memorable one! Everything was absolutely perfect!!!! It really was a dream come true!! Thank you, Thank you, Thank you! Donna & Family

Brett - I just wanted to drop you a quick email to let you know that we had a wonderful vacation! We loved all three islands and our accommodations. We had so much fun! Thank you for all your help with planning our 'vacation of a lifetime'. Lynne Evans

Hi Jay, I did receive your vacation info. and I thank you very much. Thanks for your super customer service, you are truly an asset to the travel industry, and make it an exciting experience to look forward to. I hope I will be able to speak with you in the future. Thanks again! Lynette

Hi Jay! I can’t thank you enough for your outstanding service in booking our vacation. We had the trip of a lifetime! When I first spoke with you, I couldn’t help wondering if I was being scammed… the prices seemed too good to be true! Thank goodness you were able to reassure me because everything was PERFECT. The plane arrangements were timed wonderfully, the car was ready and waiting and the condo was MUCH BETTER than what I saw online. It was located just outside of Kihei (on Maui). Far enough to have crowd-free beaches and near enough to town (5 minute ride) to have every convenience at our fingertips. Having maid service, a concierge, a store and a restaurant right on the grounds made us feel as if we were staying in a full service hotel! I’m already starting to save for a return trip, and you can bet that I’ve told all my friends about your wonderful agency. Thanks for everything, Deb Ford

Hello Jeremy I wanted to say thank you for your service and helping me and my wife have an incredible honeymoon. I know I was difficult in the beginning, but I know we wouldn't of been as happy with our first booking. I have to say if you ever have anyone that is looking for a honeymoon hotel, Maui Prince is perfect for that. Thanks again for your service and I will recommend you guys to other people I know traveling to Hawaii. Which I hope to be visiting again in the near future. Thank you Vladimir

Thanks, Brian. It was a fantastic trip. I look forward to your help in the future. Always, Karen

Jeremy We had a fantastic time in Jamaica. And I have been recommending you to everyone I work with. My children had a fabulous time and I enjoyed being back there once again. I plan on taking my next trip next summer and I will definately will book my travel plans with you. Thank you again for all you assistance. Laura H

Hey john, Just wanted to Thankyou for the great arrangements that you made for our trip. We had a great time and totally loved Hawaii. Thankyou very much for all. Best, Jenis

Jeremy, Thank you very much for putting it together. We had a blast in Hawaii. I appreciate your work and will keep you in mind for the future. Mark

Hey John, we had a wonderful time in Hawaii everything worked out great. Well if you recall I was very interested in planning for next year. I really wanted to know what the cost would be to visit Mexico. Of course it would have to be within a reasonable price being that we were 4 of us. I would appreciate any info or recommendations you may have at your convenience. Again thanks for your help in planning our Hawaiian vacation.

Brian, We wanted to thank you for your suggestions regarding our vacation in Hawaii. It was our first trip to the islands and we didn't have a clue as to where we should go or how long we should stay. We were very pleased with the itinerary, the flights and the accommodations you arranged. It was a memorable trip. Thanks again, The Beckers

Hi John I just wanted to write you and let you know that we were back and we had an amazing time! We both are ready to go back. We had everything we needed for the itineary and vouchers. Everything went smoothly. Thank you so much for helping us all the activities were so much fun. I think that my favorite part of the trip for me was ALL of it and it went so fast. Australia zoo, scuba diving in the great barrier reef, fraser island, rainforest, sydney, opea house, whale watching, and Uluru. Thank you again, everything you planned was wonderful. I attached some pictures of us during each of our stops. Enjoy!! Jennifer

I wanted to rate my recent vacation but you didn't have a link for Napili Kai on Maui. This was an absolutely AWESOME place. Paradise right outside your door. Brian L.

Subject: Hi Nick, YOU ARE AWESOME! Hi Nick, Hope all is well with you and your family and that you are planning some fabulous get-away for yourselves! We had the vacation of a life-time. I received your e-mail on my home computer, but have been so tired by midnight when I get a chance to reply to my home e-mails, that I haven’t reviewed it yet. But, I just had to take a minute out from work to let you know that the time we all spent together in Barcelona and on the cruise was beyond our wildest dreams and we dream big! :) While on a gondola ride in the Grand Canal in Venice, our son Paul proposed to his girlfriend Anita, ring and all. It was soooo romantic and we recorded the whole thing in pictures and video. She had no idea it was coming and she was in shock, but thrilled! Cumie and Alex’s wedding was so tender and real and honest that it humbled us all and brought us even closer together as a family. Someday, I may bore you with a few of the warm and loving e-mails that were flying back and forth the first couple of days between the six of us after we arrived home. You are one of the few people we know who would appreciate our crazy and joyful love for each other. And as far as pictures, well, between the six of us, I think we captured more Chamber of Commerce pictures of Barcelona, the French Riviera, Italy (both the cities and the historical sites), Croatia and North Africa than any one in the history of photography. Paul took 1000 pictures and I took close to 1700. Phil also recorded enough video that I had to burn 6 DVDs to capture what he had left after he did tons of editing. And, with Alex being a professional photographer, no telling how many they took! Needless to say, you did a fantastic job on all of this for us and we will be forever grateful. The room and the deck on the ship were perfect, the room was in the center of the ship on the “land” side and we felt nothing in the way of motion. It was exactly what we were hoping for – thank you for going the extra mile for us! American Airlines was a huge pain in the neck, but all airlines are these days and we survived so it’s only a fading, unimportant memory. Our only suggestion would be to let first-time cruisers know that they have to book their day-trips (excursions) at least 10 days in advance of the departure date online and the earlier the better. I thought we should wait until we got our envelope of info before booking and it was too late then to do it online and we had to do it on the ship (the ship has a blackout so you can’t book online 10 days or closer to the departure date). A couple of our first-choices for the excursions were unavailable at that time. But, we were, of course, happy with what we ended up taking! Maybe you could provide first time cruisers a one-page sheet about a month in advance of the trip listing a few of the important procedures like “all tipping is done at the end of the cruise and must be paid in cash at that time, or a sheet must be filled out and signed and returned to the guest relations desk 7 days prior to the end of the cruise”. We did have enough cash, but thought that we could add the tip amount to our credit card so we were fortunate that we had enough cash to cover that item in the way we wanted to (we gave extra to some of the impeccable staff!). Just little things like that, but, the TRIP, THE FAMILY TIME TOGETHER, THE CRUISE AGENDA, THE ROOM, THE ON-BOARD ENTERTAINMENT, THE PORTS OF CALL, THE QUALITY OF THE SHIP, THE CELEBRATIONS – WE WERE OFF-THE-CHARTS ON THE HAPPINESS SCALE – AND WE THANK YOU FOR BEING SUCH A WONDERFUL PART OF OUR FAMILIES JOYFUL EXPERIENCE! Please feel free to share any part of this communication with your company -- they should know what a professional and caring employee they have! I have shared your name and fame with everyone I know and since I am responsible for over a 1000 volunteers and serve on numerous boards and committees, that’s a lot of people. Thanks again Nick for everything. Warmly, Donna

Jeremy, We thoroughly enjoyed our vacation stay at the Hapuna Beach Prince Resort. The ocean front room and very accommodating staff exceeded our expectations. The construction was only a minor inconvenience, and was offset by the gracious and very helpful staff. Also, the daily resort credit combined with other credits more than compensated for the inconvenience—and paid for a number of delicious breakfasts and dinner. We would recommend this resort to anyone seeking a first class experience. Thank you very much for recommending the Hapuna Beach Prince Resort, and for making our vacation experience truly special. Joe and Doris K. Barrington, Illinois

Hello Jeremy.....just a note from Cathy Qualls. Our trip was wonderful. Everything was on time and the rooms were great. All our flights were smooth, on time and even had early arrivals. Thanks for making our dream vacation go smooth as silk. God Bless you Cathy Q

John, We really enjoyed our stay in Maui. Everything went just according to plan. Thanks for all of your help. Ken W.

Nick, I am just writing you to tell you the great time my wife and I had on Maui. This is our fourth year in a row working with you and we always come back happy. Your help in getting my wife and I unbelievable deals is greatly appreciated. I am sure we will be contacting you about next summer soon. Ernie and Lisa P.

Hello Jay- We just got back in from Punta Cana; was very very nice and we had a great time! Thank you for all you do... Thanks Ken

Our trip on Hawaii was realy perfect! So, THANK YOU very much for every thing!!! M&Ms V.

Hello Jay: Joe and I want to let you know we had a fabulous time in Australia. The various tour deals gave us the great opportunity to see beautiful Australia. This trip is just as memorable as beautiful Molokai (the package we purchased previously from your company). Thanks for setting up the tour package deal to Australia. We do plan on future trips overseas and yes we will check with you on the selected packages. It is wonderful to know that you offer repeat client's special pricing on selected packages. Once again, THANKS! Joseph and Judith R.

Hi Jay, We absolutely LOVED the vacation! We want to move to Hawaii. The Outrigger was awesome! The restaurants were delicious and the people at the hotel were so nice. I will take the survey. We want to plan another vacation. Just to Hawaii this time. We liked Vegas, but it was nothing compared to Hawaii. Thanks again! Lauren

Hi Brett! Just wanted to tell you that we had a fantastic stay at Maya Tropical Beach! You should reccommend this hotel for everyone with small kids who wants to get a romantic holiday at the same time. Very good service, the buffets were incredible and the both the beach and the hotel was beautiful! The girls at the Kids Club were great! We also had dinner at the Maya Palace a couple of times, and it was nice, but we liked the nice carribbean style at The Colonial and Tropical better! Thank you once again for the good service and help before we went there! (Congratulations with your new child also:)) Best regards, Linn Asli

John, Good Day. I wanted to let you know that we all had a fantastic time at the RIU Palace in Cabo. I would definitely recommend this place. Thanks, Ken

Nick, I just wanted to drop you a note. Charles and I got back from Buenos Aires on Sunday morning but I've been way busy getting back into the swing of things. We had an amazing time and we absolutely loved the Mine Hotel. The rooms were very nice, clean, new and fresh, the superior room was a roomy size for 2 guys and all the stuff we bought. Palermo Soho was the best area for shopping, eating and just hanging out. The boutiques are definitely the best in all of Buenos Aires and the people were very friendly and helpful. Back to the Mine Hotel the staff were simply great they helped us with everything from arranging tours, dinner reservations, and site seeing ideas. The cafe in the hotel was also quite nice the morning breakfast was very satisfying and room service was very accommodating. Thanks again for your assistance. John and Charles

Dear Brian, The trip was out of this world, we thoroughly enjoyed ourselves. The hotel was top notch .We did however experience delays at the rental car place do to our unique situation that my parents and ourselves all had the same first and last names (so as you can imagine it was quite confusing). The only other thing is to remember check out time is 11:00 am and we did not have a flight till 5pm and my parents flight was leaving at 9pm so we had to pay extra money to check out at later times . As far as everything else, we definitely had a great time. ThankYou, for all your help (you were great ) !!! I'm also sending a couple of photos of flat Stanley.. Best regards Sandra B. Jr

Hi Jay, Our trip was great and the lodging you helped me pick were perfect. Thank you for everything, Carol L.

Hello Jay, You were correct all inclusive and we had a wonderful time in Cancun the resort was great just what we were looking for. Thanks again for all the work in putting the vacation package together, Thanks again Sandy M.

Italy Vacation ~ Grand Hotel Palatino Nick, The hotel was amazing! We were close to everything and the hotel stuff was very nice and helpful. We had a great time. We got to see so much. I would recommend the hotel to anyone. I would rate it a 9.5 on a 10 scale. Thank you so much, Rhiannon S.

Hi Nick Just wanted to thank you for the excellent service and great trip. We just got back and it really was a dream vacation. We are so pleased with the flight, car and accommodations. Will use the visitor center again. Thanks Catherine Alexander

Brian, Excellent trip, FANTASTIC value, great guide. Thanks a million. Heather H.

Patrick, our stay at the Papakea Resort when we were over on Maui was great man. Donna and I really enjoyed it and we will definitely do it again at some point. Thanks for the hook up. We greatly appreciate everything. Have a great weekend! Blessings,

Hi Heather, LOVED, LOVED, LOVED our vacation!!!!!! Everything was perfect. The room we ended up getting was beyond our wildest imagination awesome!!!! We loved the scenery, the people, EVERYTHING!!! You hit the nail on the head with this recommendation. GOD BLESS YOU!!!! Many Blessings & Mahalo, Bobbie B.

Jay - Thanks for the contact. I'm keeping your info on file. I had a good trip last year, thanks to reservations you made at good price. Sunny T.

I just wanted to say thank you for making our vacation a memorable experience, we had a great time even though Anna did not have quite as much fun toward the last as she fractured her wrist while we were rock climbing. Flights went well , food was good , weather was great, the only thing I did not like was the traffic jams and all the imported trinkets. Tony & Anna

Hi Brian, just a note to say we received our documents for our trip and what a super package! Very nicely done! Lots of information and very professional. Thank you! Lene' Burnett

Thanks for all your help with our Hawaiian vacation. We are really looking forward to it. We will want your help with our next trip to Europe maybe next year. Perhaps you could keep us informed on some exciting upcoming trips. We are thinking of maybe a barge trip down the Danube. Best Regards, Cheri & Randy C.

Thank you for all of your hard work on this trip, Jay. Hopefully, this will be an annual event. Kevin S. Williamson Dean of Students

Aloha Brett!! Ray and I just got back from our Hawaii trip yesterday and I just had to write and thank you so much for putting together such a fabulous package for us. We both kept saying throughout our trip 'we'll have to let Brett know what a great job he did and how happy we are with his service'. WOW!!! The Ihilani JW Marriott was by far the nicest resort we have ever stayed at. Everything from the views (we got an upgrade to an ocean view room) to the shark and sting ray ponds, the beautiful lagoons to the long walks on the beach and boardwalk each day was fantastic. And we really needed those walks due to the excellent buffet breakfast we feasted on each morning. Maui of course is our favorite island. We've stayed at the Whaler before but the room you got us this time was really cool. We were on the 12th floor with a view of Black Rock and the beach beyond. We did a Luau at the Sheridan which we were all disappointed in. If you talking to clients please tell them that the Hyatt Luau is far better. We've done that one twice and the show was a lot more polished, the setting is better, the food is better and the drinks are better. The highlight of the trip for us was renting Harley's for 3 days and cruising the island (without helmets!). The road to Hana was awesome on Harley's! Anyway, all-in-all you have two very happy customers Brett. GREAT JOB!!! Mahalo....mahalo....mahalo!! Candy and Ray BC Canada ps: we'll be telling all our friends and family about your services so hopefully more clients will be coming your way!

All-in-all the trip was a real hit and a good treat. Hotel Aqua Palms was very good It’s location is centrally located perfectly to everything. The only hotel drawback we could find was that their mattress was strangely a little hard. Having a rental car surely added to the fun and options but wont be totally necessary to see the island because they have good public transportation and shuttle busses near the hotel. Lets give it at least a 4 out of 5. We hope to return to Honolulu again soon. Thank you very much. …..Brummitt C.

Hi Brooke, Just to mention that we had a fantastic vacation on Hawaii. Thank you and your colleagues very much. All went well: flights, cars and hotels. Best place to stay we found was Oahu - modern, culture, beaches, shops, restaurants, etc. The other 2 island are in places more shaby. All 3 have of course there natural beauty and beautiful sceneries. The last hotel on Maui was our less favorite, mainly because it was the only hotel with no seaview and lesser nice beach. But also because the other 2 hotels were really excellent. On Maui on the other hand we found a bounty beach. We drove around 1200 miles (almost 2000 km) in the cars, and visited many places of interest. On big island we had a 4x4 and in fact that would have been handier on Maui. The roads are in good condition, even though there are some one-lane-roads that bring you to beautifil places. Thanks and best regards, Frank

Brent and I had a wonderful time in Hawaii, even if it did rain a little. It would have been perfect, but Brents mom passed away the day before we were to come home. So I would have probably emailed you sooner, but we had to travel to California, for your services. You were just great in helping us with our trip and even getting us on another flight when Aloha airlines discontinues their flights. We thank you so much for your efforts and making things easier for us. You're the Best! Thanks again, Laurene

John, We made it back safely, thank you for putting together such a great trip. We did have a few issues, the main one being that while in Bangkok the Grand Palace was closed because the King was having a special celebration. Neither we nor the tour could help this and Tour East said they would write your company so that we could get a refund for that tour. Is getting a refund possible? Is there anything we need to mail in such as the voucher? We also wanted mention that what was listed as the activity was not always what took place. Both the Safari and Phang Nga Eco did not provide the boats we thought we would be on, we thought we'd be on a junk and a luxury cruiser respectively. The hotels in Bangkok and Phuket were great, beyond what we expected, the Chiang Mai Novotel was a little marginal. Finally, we really liked how everything was worked out and lined up for us. Chiang Mai was the best in terms of our guide Pong. She picked us up at the airport and took us on our tours, even offered to take us around on her day off. Unfortunately we were largely unimpressed with the Phuket Tour East reps, the one that picked us up at the airport barely talked to us and when we asked questions about our tours told us the people at the hotel would help us. He get out of the car half way to the hotel, upon arriving at the hotel we were told that our rep Pinya would meet us tomorrow, it didn't seem she knew about our prearranged tours. We really enjoyed the cooking class and the Golden Triangle. Thank you again for all your hard work putting our tour package together, we have recommended your company to our friends planning trips. Katie K.

Even with the problems with Aloha Airlines we (three couples) all had the best of times. We were to fly to Hawaii on April 1, 2008 on Delta Airlines (the day after learning that Aloha Airlines stopped business) We were to fly inter- island from Oahu to the Big Island, and fly from the Big Island to Kauai, and fly from Kauai to Maui, and fly from Maui to Oahu, all on ALOHA AIRLINES. Well, let me tell you that you guys went to bat for your customers and got all of us on Hawaiian Airlines to get us to where we were going. We may have had to get up very early in the morning to catch Hawaiian Airlines and had to arrive very early for pick-up of our rental cars and arrive very early to check in to our accommodations, but EVERYONE, I MEAN EVERYONE ON THE ISLANDS, was more than willing to provide the correct cars early and willing to bring us in to provide accommodations OR a room to put our luggage in advance of the time our room was ready. Very impressive. When you get the right people doing the right things for your customers, it's appreciated! I was especially impressed when Lorna Lawrence called Patti Labonte and told her of a problem we were having as we were leaving Honolulu and traveling to the airport to leave on the last day. The person that met us when we arrived at Honolulu with the Lei's and voucher to get us to the Pacific Beach Hotel was quite confused (seemed like that was his first time doing his job). He did give us all our Lei's (by the way, they were just beautiful), but he gave us one voucher that only had two people in our party listed on it and simply changed the 2 people to 6 people (we didn't know any better and thought this was OK). According to the person (from a different company) that picked us all up to take us back to the airport to depart, she said that we would all have to pay the fee all over again because each couple were to supposed to have a voucher covering 2 people for each voucher. The original guy changed the one voucher from 2 people to 6 people and Robert's would not accept that. A quick call on the way to the airport to Patti Labonte got action and we soon heard from the driver of the bus that all was cleared and we would owe nothing more (great news). Way to go Patti! Oh, yeah, Patti I believe that you talked me into having everyone stay at the Pacific Beach Hotel in Honolulu. Well, let me tell you that everyone on our group said that when we go back to Hawaii in a few years they all want to stay at the Pacific Beach Hotel. Good choice, Patti! Thanks, again, Patti for being such a good travel agent and for helping us out when we needed help. Bob & Carolyn C.

Jay, Thank you for handling our vacation this year. I really appreciate it and look forward to working with you again in the very near future. Sincerely, Bob H.

Jay Myself and Margo really would like to thank you for arranging a great holiday for us and being especially helpful when the unfortunate Aloha airlines went into receivership. You took all worries away from us and were so good at rearranging flights and leaving us messages. The islands were fantastic - so much to see and do! The hotels were all great. We spent most of the days out sightseeing. The cars were excellent and Dollar staff so helpful. I will certainly check your site next time I visit USA - if only it was more often!!! Thanks, Muriel

Hi Nick, I'm writing this to you from the last leg of my journey home, from the Atlanta Airport. Nick, you did an outstanding job. This is the best vacation that my wife Gail and I have ever had. I've been to Europe several times and have always enjoyed those trips. This Australian trip was FIVE TIMES as good. I've never seen so many kangaroos in my whole life. Kangaroo Island was my favorite part of the trip. We had a couple of kangaroos come right up to us and we were able to pet them. We also petted lots of them at Koala Park. Nick, this was superb. The tours were out of this world (or at least out of the USA). They were on time, the tour guides were fantastic and the things that they said and the places that they pointed out were truly amazing. The tour guide for Kangaroo Island, a guy named Mark was SO good that by the time it ended after the two days there, I tipped him 50 bucks. We also lucked out and got a tour guide named Russell for the Sydney City Trip and then the next day we had Russell again for the Blue Mountain trip. We really got a good taste of Australia. It is interesting to see how the four states that we visited are so much different from the others. The Great Barrier Reef tour was great as well. I don't do too well on the water (since I don't like motion rides too much) but I took two ginger pills that they said to take and I was just fine. I was going to perhaps try scuba diving but since I had a heart attack 5 and 1/2 years ago and have to take some medications the doctor wouldn't let me do it. To be honest, I was just seeing if they would pass me. After reading the medical disclosure that you can get heart problems, seizures, embolism, etc, I had chickened out. So we went on a submersible and were able to see a lot of things on the reef. I took (I think a little over) 500 pictures. I transferred them every night to my computer so I could clear my memory card every day. I bought a lot of batteries for my digital camera. I'm glad to be back here in the good 'ole USA where diet cokes are a bargain (even at the airport) compared to Australia. Oh well, as they say, 'no worries'. Thanks again for a superb trip. You are the best. Without a doubt Gail and I will use you again since we would like to see New Zeland, Perth, Tasmania (the regions we didn't have enough time to see this trip). Anyway let me know if you want me to send you some photos. I even took pictures of JOEYS right in the pouch. Thanks again for everything. Most sincerely, Sam G.

Dear Brett, Thank you again so very much. We had a fabulous vacation. Sorry it's taken me a bit of time to respond but you know how it is when you return from a big 'time out' - everybody needs something! If it hadn't been for our dear little schnauzers waiting impatiently at home, we may have looked into buying our own 'little grass shack' and just staying put - it was truly that wonderful. I completed the ratings for the accomodations. As you will see, Lae Nani was off the charts splendiferous and the Island Colony was not a place I'd recommend or return to. It served our purpose but won't go back there. Frankly, if it had not been for the fact that I'd lived there for so many years (26) and still have friends to visit, we'd have skipped Oahu entirely. If you have any questions or would like any clarification on the accomodation critiques, please feel free to give me a call or email. We took some photos with Flat Stanley. I haven't had a chance yet to download any of our photos but look forward to doing that soon so I'll send some along as soon as I get to it. Hope all is well with you. Remember you and your wife still have an open invitation to visit Seattle. Aloha & best regards, Mary

Hey Jeremy, Well, we all had an amazing time, so thanx again! Here's a picture of us at the Luau. Rachel

Hi John, You helped us last fall for an Australia tour package. We were very happy with the arrangement and wanted to thanks you for your efforts. Regards, Manoj L.

Brian, Thank you so much for your choices of lodging for our Hawaii vacation. We just returned last week, but are dreaming of when we can return to that beautiful state. Our whole family wanted you to know how much we appreciated the two properties that we stayed in. Both properties managed by Outrigger were very nice and very accommodating. We especially enjoyed the one in Maui and would recommend it to anyone who is looking for a more quiet retreat from the hub-bub of the tourist areas without being far from shopping and the beach! We also wanted to thank you for booking us on reliable airlines. With the airline industry in a frenzy we were glad to not have any flights booked on Aloha or ATAas they both went bankrupt the weeks we were in Hawaii. We will recommend yourservices to all of our family and friends! Thanks for making our Hawaii vacation a dream!! Teri D. and family

Jeremy: We just wanted you to know that our trip was wonderful, all your arrangements worked out great. All of our flights went great, car rentals and motels all as we requested. Thanks, The Fishers

Brooke, Just wanted to briefly let you know the trip to Hawaii was a real hit and my family thoroughly enjoyed it. The only real glitch was the slight depart schedule change where we had to spend some extra hotel time for check-out but everything else was a real treat. We have just about gotten over the jetlag thing now, and gotten immersed back into our jobs again and we feel very lucky avoiding the ATA airline bankrupt issue. We are currently looking at 'where to next' for next year. Thanks a lot Brooke. ….Brummitt C.

Dear Jeremy, Thank-you for arranging our vacation!!!It was fabulous!!! We loved the Napili Point Condos. We faced the ocean and overlooked a sweet little cove where sea turtles abound. We went snorkeling almost every day and enjoyed the sea turtles every time we got in the water. The humpback whales were still there and there were frequent sightings. We went to the Feast at Lele luau and it was better than we imagined it could be. And the butterfish at Sensei Sushi was devine. Everything about our trip was wonderful. We even dealt with the fact that we flew United (which we all abhor). And your recommendation to use the Maui Revealed guidebook was right on. Thanks so much for you help and guidance. Mary A.

Hi Brett! Just wanted you to know that we had a wonderful vacation! Thank you for putting it together for us the way you did! We need to talk about our next trip to Hawaii soon! I hope all is well and thank you again! Best Regards, Jay PS we are very interested in the Big Island and Kauai, around Mar, 2009. We hope to have 5-10 days to spend there. Any specials or travel deals you guys have, please send them!

Jay - Thank you for keeping me informed. I also want to say thank you for helping me book this so quickly and easily. I can’t wait for the end of April to come. This is going to be a wonderful 10year anniversary trip. Thanks Again, Amy J

Hi John, I just wanted to let you know that our trip was great. We enjoyed all our sight seeing tours and the people were all very friendly. There was one time that we had to pay for our lunch and it was supposed to be included. That was the day we went to River Kwai with the Tiger Temple. I believe it was 70 Bht that we had to pay and the air conditioning on the coach bus was not very good. We could usually understand the guide if he spoke up. The guide that we had the first day in Chiang Mai was excellent and I wish I could remember his name so he could get some recognition. Betty

Jay, you have done a great job! We are going to Punta Cana in June and Aruba in October. You are still the best! We will get back with you soon... Thanks Ken and Tara Stanley Again thanks!

Hi Brett! You planned a vacation for my husband and I last year at this time. We went from Chicago to Negril, Jamaica with no problems. You were great and the trip was absolutely perfect. We stayed at the RIU Tropical Bay and had a blast. We are now trying to plan a possible vacation to Jamaica (we REALLY liked Negril but are open to other areas) for February 2009. We would be going with what will be our two year old son and our 4/5 month old new baby so we want a very kid friendly resort. We are looking forward to hopefully working with you again. Thanks, Sarah

Hey Jay, Thank you so much for the trip to Hawaii. We will go back to Maui but not Oahu. Maui was paradise!! Soon as we got to Maui, before we even got to the hotel, we pulled up to a scenic overlook and in about a minute saw dolphins and sea turtles! The Kaanapali Shores hotel was amazing, just perfect!! We had our little girl Ava 2 weeks ago. See is doing good; a little fussy but all babies are different! Thanks again for a wonderful trip we will never forget! - Wesley

Dear John, Thank you again for the wonderful job on the WPA Australia trip with Drs. Subhash & Shashi Bhatia. Many thanks for your fine help and all the best. Sincerely, DRW

ALoha John, Actually I had the best vacation of my life-my daughter and I had the best time and it was even more beautiful than I had ever imagined. We loved every place we stayed and really enjoyed the open-helicopter ride and swim in the waterfalls in Kaui. I am actually planning on returning to the islands in 2009 during the summer. My son is graduation from college and I want to take him-of course my daughter says she is coming too, so I will stay in touch and see if you can help me again. Who knows? Thanks! ~ Deanna

Jeremy, You were right about the renovations at the Royal Lahaina. I can tell from the reviews and from some other on-line browsing I've done that significant improvements were made. We had a wonderful time. Bruce.

Hello Jay, I just wanted to tell you that our vacation was amazing and we had a great time. We switched to a 5-star half way through as they were overbooked, so we got two different experiences, which was great. Thank you very much for your help and we are looking forward to the next time we can go. Bobbie Pepin

Hi Heather - Our trip to Hawaii was terrific!! We are considering a trip to New York this summer, do you process only Hawaii vacations? Let me know. Best Regards, Lorna

Hey Brian, I had a great trip to Cozumel last month. Very refreshing. Everything went great. Thanks again for everything! Roger

We got back from Hawaii yesterday. I can't tell you how great were all the arrangements you made for us. At the Royal Kahana we were upgraded to an ocean- view room at no charge (did you have something to do with that?), and our view was great. We even saw whales breaching from our room! Both times our cars were upgraded, although I'm not sure a Mustang can be considered an upgrade, but it was fun. The Dodge Magnum stationwagon on the Big Island was very comfortable. Both hotels were fine, although I must say I preferred the little bit shabbier Royal Kahana. But the service and quality of both more than met our expectations. One thing surprised me---I expected to pay the parking fees at the Sheratin, but when I checked out they informed me there was no charge, so your package even included that. All four flights were on time and eventless. On the flight home we even had an empty seat on our 3-seat row in an otherwise crowded plane, so we could stretch out a little. The weather was perfect. We only encountered rain for about an hour as we returned from Volcanoes Natl Park; the rest of the whole time was warm and pleasant. And don't get me started on how warm the water was. Wow! Anyway, I am going to try to post our wonderful experience on TripAdvisor.com, and I will definitely let folks know your company is the way to go. I loved how everything was taken care of. Thank you for the welcome gift and for your hard work in arranging such a nice visit for us. Gary & Marilyn S.

Hi- I recently booked a trip through you to Jamaica for our honeymoon. We had a spectacular time, and really appreciate all your efforts in helping me book the trip. I will use your website for our future vacations- was just looking around on the website for some price ranges, but we will not be booking/taking another trip until early next year. When we are ready to book- I will certainly be using your services. Thanks again! Georgie

Dear Brett, The vacation was wonderful and I thank you very much. My grand daughter was able to join us,we all had a great time. I have given your name to a friend of mine and I'm sure you will be hearing from her. I hope to go again next year and any future travels I make I will check with you first. Thank You Again So Much Aloha, Jane

Hi John, We had a great trip overall...thanks for your many good suggestions. I will be emailing and calling you later this week to discuss a few details of the trip. I am attaching a series of emails I sent to our kids and friends while we were gone - if you are interested. Also, one picture of us from Mt. Coot-tha in Brisbane. Thanks. Jan

Jeremy, I just wanted to 'Thank You' for setting-up a most memorable vacation for us. We had a great time in Maui. The Fairmont Kea Lani was great. The service was great and best of all the staff was especially great. The staff was always willing to help, with a smile. My wife's cousin and friend stayed at the Grand Wailea. We attempted to visit them once. It was not a pleasant experience. The front door staff was not very courteous at all... The Fairmont Kea Lani was the right place to be. Thank You So Much... Sincerely, Ross

Heather The vacation was even better then we had hoped for. Every thing went without a hitch and the service at all locations was great.We recommend the Hapuna Beach Prince very highly - beautiful location, beach, pool, resturants, etc. Thanks for your help on a short notice. Next time we'll try to give you a little more time. Tom and Judy

Hi John, Thank you for helping my Mom and I plan our trip to Hawaii for June 07. We had a great time. Cindy

John, Thank you hawaii trip was great we are interested in skiing in colorado any suggestions would be appreaciated Thank you john

Hi Jay, We had a wonderful time and can't wait to go back. Maui and the Big Island were our favorities. Diane and Ben

Hi Brett, We wanted to give you a report on our recent trip you set up for us. We had a wonderful time - saw lots of beautiful sites - relaxed - and overall it was great. Thanks again for putting together a great trip for us. Kathy and Patrick

Thank you for the updates Brett. We did enjoy our vacation. Everything went well. I will definitely use your company again for next year's vacation. Thank you. Dennis

We had a good time. Jeremy, do you have anything for just me and my daughter for the same trip from sometime between April 03 to the 13th? We loved the hotel but we don't have to be there if there are no vacancies. Thanks Ed W.

Hi Brett, Thanks so much! I really appreciate all your help! We loved our vacation. I am sure we'll book with you again sometime. Enjoy your weekend! Monica

Hi Brett, We have received our travel documents. Thank you for the respectful and professional way you handled all of our dealings. We will let you know about how the trip went, when we return home. Joan and Jim

We did have a great time and the resort Castle Kamaole Sands was nice

2nd testimonial from these clients in one year. Brett, Just wanted to send you a quick thank you for our last vacation to Mexico. Once again everything went very smooth. Both families loved the Sandos Playacar. Very clean, great food, great location, awesome beach, and lots of kids activities. We are seriously thinking of booking the same place next winter. Thanks again. Tom Bachmeier

Hi John, Well the Royal Hawaiian was fantastic, everything we hoped it would be. Wish we could have had a few more days there.On Maui the Maui Kai was great also. The accommodation was great,Remember I screwed up on the flights out of Maui and had to get accommodation for 2 more days. Well we ended up staying at the Hyatt Regency. WOW that is a great place. Very pricy but worth it. Take care and hope to due business with you in the future. Cheers, Jacque W. Sydney, Australia

Hi Jay, You did a great job for us last year. I will recommend you to all my friends! Thanks again Jay, Sue C. Hampton Bays, NY

Jay, the Hawaii trip at Christmas went beautifully and the arrangements you made were great. Hotel was very nice and we had an ocean view. You'll be hearing from me. Connie L.

Hi Derrick, We had a great time on this vacation and we are working on another. We are thinking Puerto Vallarta. Thanks for all your help! ~ John H.

Hi Jay, The vacation at the Atlantis Resort, Paradise Island was wonderful!!! We enjoyed it every day!! Thanks again, Patty

Every thing was excellent. Your prices were the best & you made things very easy & smooth. Thanks! Julia R.

Patti!! I am SO excited! I forwarded your info on to my fiancé, Josh. He loves it as well. He wants to look in to it a bit (pics and all). I will go to his house this evening, and we plan to go ahead and book all of this! You have done such a great job! I can't thank you enough!! Sean C.

Hi Patti! I have just sent you another customer! The nurse here at my school is also very interested in going to Hawaii this summer! I have shared some of the info you sent me with her. She'll be in touch with you soon! Thanks for all your help! Tom H.

Dear Jeremy: I would like to thank you for our trip to Mexico last Jan. It was great. I am now in need of a trip for my mother's 80th birthday. We would like to go to Las Vegas from May11th through the 15th. We would like to stay at the Golden Nugget downtown or on the strip if a great deal is available. She would be flying from Denver and I would be flying from Indianapolis. Let me know asap if you have anything. Thanks, JoAnne Vincent-Reynolds

Hi Heather: Our Hawaiian vacation was one of the best trips we have ever taken. It was our perfect beach vacation! Thanks, Judy

Hi Derrick, Just to let you know we had a great time in Hawaii. My Nephew and his family are planning a trip to Hawaii From May 1-10. They were checking out prices with the local travel agency and aren't happy with the prices. I recommended you to them.

Thanks Nick, The trip was great. The Hilton Waiokoloa was fabulous! We took the Blue Hawaii helicopter tour over the mouth of Kilauea and it was awesome! Thanks for your help and if we go somewhere else soon I will contact you. Becky

Hi Jay, Thanks for recommending Hyatt Regency. We had a blast! I'm definitely interested in going there again so if any good deals come up for this resort please let me know. Thanks, Igor

Nick, we thoroughly enjoyed our vacation. I am intending to answer your survey email...I just haven't had a moment to do so. Thanks for all you have done. I have passed along your contact information, and will continue to do so. We will be having another vacation probably next year (we may go somewhere smaller this summer, and then have another big vacation next year). We purchased a Time Share while on Maui, but only for 1 week every other year. If we stay longer, we may contact you to help coordinate one week for us. The only problem we had was with our connecting flight, which I arranged through Continental. It seems Continental booked us on a non-existent flight from Oahu to Maui! We worked it out and were on our way. Julie

Thanks a million Heather,had an awesome time in Hawaii Memories to cherish for years to come. I will be passing the information along and Calling on you again in the near future. Thanks